MetroFax is a cloud-based fax service that enables users to send and receive faxes through email, web, or mobile devices.
Specifications:
- Online faxing service
- Send and receive faxes via email, web interface, or mobile app
- Local and toll-free fax numbers
- Different plans and pricing options
- Compatible with most operating systems and devices
Pros:
+ Reliable and secure
+ No need for a traditional fax machine or phone line
Cons:
– Limited international coverage
– Some users report occasional technical issues
– No integration with third-party applications
Despite the prevalence of digital communication, faxing still plays an essential role in various industries, including healthcare, finance, and legal sectors, where security and compliance requirements demand reliable and secure methods for document transmission. MetroFax offers an efficient, cost-effective, and easy-to-use solution for businesses and individuals who need to send and receive faxes regularly.
One of the key advantages of using MetroFax is the elimination of the need for fax machines, toner, paper, and dedicated phone lines, which can be costly and cumbersome to maintain. With MetroFax, users can send and receive faxes from their computers or mobile devices, which reduces the time and effort required to manage traditional fax machines.
Moreover, MetroFax allows users to customize their fax cover pages, add digital signatures, and save frequently used numbers to streamline the process further.
Another significant benefit of using MetroFax is the ability to integrate faxing into existing email systems. Users can send and receive faxes directly from their email accounts, which can simplify workflows and reduce the need to switch between different applications.
MetroFax provides a mobile app that allows users to manage their faxes on the go, receive push notifications, and even sign and annotate documents using a touchscreen.
MetroFax is a reliable and feature-rich fax service that offers a convenient and secure way to send and receive faxes without the need for traditional fax machines. Its integration with email systems and mobile app support makes it a flexible and convenient solution for individuals and businesses who need to send and receive faxes regularly. See the Review of OpenText Fax2Mail for similar products.
MetroFax Pricing and Plans
MetroFax offers several pricing plans designed to meet the varying needs of its users. The Metrofax plans include different features and usage limits, and users can choose the one that best fits their faxing needs. The company offers a 14-day free trial, which enables users to test the service before committing to a paid plan.
The Essential plan is the most affordable option, starting at $7.95 per month, which includes 500 pages of inbound and outbound faxing. This plan includes a local or toll-free number, email-to-fax and fax-to-email functionality, and Metrofax support for multiple users. However, this plan doesn’t include the mobile app, and users have to pay extra fees for international faxes or additional pages beyond the limit.
The Value plan is the most popular option, starting at $12.95 per month, which includes 1,000 pages of inbound and outbound faxing. This plan includes all the features of the Essential plan, plus the mobile app, integration with cloud services like Dropbox and Google Drive, and priority customer support.
Additionally, the Value plan offers a customizable fax cover page with a company logo and optional HIPAA compliance for users in the healthcare industry.
The Professional plan is the highest-tier option, starting at $35.95 per month, which includes 2,500 pages of inbound and outbound faxing. This plan includes all the features of the Value plan, plus premium customer support, advanced reporting and analytics, and custom branding options. Users can also add additional users and dedicated fax numbers to their accounts.
MetroFax offers pricing plans that suit different user needs and budgets, making it a flexible and affordable solution for sending and receiving faxes. Users can choose a plan based on their expected usage, and the service’s pricing is transparent and doesn’t include hidden fees.
The availability of a free trial allows users to test the service and evaluate its performance before committing to a paid plan.
MetroFax Features and User Interface
MetroFax offers a variety of features that make it a robust and user-friendly online faxing solution. One of its most notable features is its ability to send and receive faxes through email. Users can send an email to a dedicated fax number with the recipient’s information, and the document will be converted into a fax and sent to the recipient’s fax machine.
Similarly, users can receive faxes in their email inbox as PDF attachments, making it easy to manage and organize fax messages alongside their other digital documents.
MetroFax also offers a user-friendly web interface that allows users to manage their faxes, contacts, and settings. The interface is intuitive and easy to navigate, and users can quickly find the tools they need to send, receive, and manage their faxes. HelloFax also performs well.
Users can customize their fax cover pages and save frequently used numbers, making it easy to send faxes with a few clicks. The interface also provides access to the user’s account settings, where they can manage their payment information, usage limits, and other metrofax account details.
Another notable feature of MetroFax is its mobile app, which is available for iOS and Android devices. The app provides a convenient way to send and receive faxes on the go, with features such as push notifications, automatic document scanning, and the ability to sign and annotate documents using a touchscreen. The app’s interface is sleek and easy to use, and users can access all the same features available on the web interface.
Overall, MetroFax’s features and user interface make it a highly functional and user-friendly online faxing solution. Its integration with email and mobile app support makes it a versatile solution that can meet the needs of users across a variety of industries and use cases.
Security and Privacy
Security and privacy are critical considerations when it comes to online faxing, as faxes often contain sensitive and confidential information. MetroFax takes security and privacy seriously and implements several measures to ensure that user data is kept safe and secure.
All faxes sent and received through MetroFax are encrypted using 128-bit SSL technology, which provides a high level of security and protection against unauthorized access. MetroFax also stores user data in secure, SOC 2 Type II certified data centres, ensuring that user data is protected against physical and virtual threats. Additionally, MetroFax implements several security measures to protect against fraud, such as two-factor authentication and user-defined access controls.
MetroFax is also committed to protecting user privacy and complies with all applicable data protection regulations, such as HIPAA and GDPR. The company’s privacy policy outlines the types of data it collects, how it is used, and how it is protected. Users have control over their data and can request that it be deleted at any time.
In summary, MetroFax prioritizes security and privacy to ensure that user data is protected against unauthorized access, physical and virtual threats, and fraud. Its use of encryption, secure data centers, and compliance with data protection regulations makes it a reliable and trustworthy solution for online faxing.
MetroFax Pricing
MetroFax offers several pricing plans to meet the needs of users with different usage requirements. The plans vary in terms of the number of pages included, the price per additional page, and the number of users allowed on the account. Here are some of the pricing plans offered by MetroFax:
- Essential Plan: This plan is suitable for low-volume users who need to send and receive up to 500 pages per month. It includes one user and costs $7.95 per month. Additional pages are charged at $0.03 per page.
- Value Plan: This plan is suitable for moderate-volume users who need to send and receive up to 1000 pages per month. It includes three users and costs $12.95 per month. Additional pages are charged at $0.03 per page.
- Professional Plan: This plan is suitable for high-volume users who need to send and receive up to 2500 pages per month. It includes five users and costs $35.95 per month. Additional pages are charged at $0.03 per page.
- Custom Plan: This plan is suitable for users with specific requirements that are not met by the other plans. Users can contact MetroFax to discuss their needs and receive a custom quote.
- MetroFax also offers a 30-day free trial, which allows users to try the service before committing to a paid plan. During the trial period, users can send and receive up to 100 pages without being charged.
Overall, MetroFax’s pricing plans are competitive and offer a range of options to meet the needs of users with different usage requirements. The plans are transparent and easy to understand, and the company does not charge hidden fees or require long-term contracts.
MetroFax Customer Support
MetroFax offers several customer support channels to help users with their questions and issues. Users can contact the support team via phone, email, or live chat, and the team is available 24/7 to provide assistance. The company also offers a comprehensive help centre, which includes articles, tutorials, and frequently asked questions to help users troubleshoot issues and learn more about the service.
MetroFax’s customer support team is known for its prompt and knowledgeable service. Users can expect quick response times and helpful answers to their questions. The company also provides a service level agreement (SLA) that guarantees a 99.9% uptime and 24/7 monitoring to ensure that the service is always available.
In addition to its standard customer support channels, MetroFax also offers a dedicated account manager to users on its higher-tier plans. The account manager can provide personalized assistance and support, including help with setup, training, and optimization of the service.
Overall, MetroFax’s customer support is top-notch and provides users with the resources they need to get the most out of the service. The 24/7 availability, comprehensive help centre, and dedicated account manager options make it a reliable and helpful support service for users of all levels.
MetroFax Security
Security is a top concern for businesses and individuals who use online fax services, and MetroFax takes this concern seriously. The company offers several security features to ensure that users’ data and information are protected.
One of the key security features offered by MetroFax is encryption. The company uses SSL encryption to protect data transmission between the user’s computer and the MetroFax servers. In addition, all user data is stored on servers that are located in secure data centres that are monitored around the clock.
MetroFax also offers several other security features to protect users’ data, including password protection, two-factor authentication, and access controls. These features help ensure that only authorized individuals have access to user data and prevent unauthorized access and breaches.
Another key security feature offered by MetroFax is compliance with regulatory requirements. The company complies with the Health Insurance Portability and Accountability Act (HIPAA) and the Gramm-Leach-Bliley Act (GLBA) for the protection of sensitive information. This makes it a popular choice for businesses that deal with sensitive data, such as healthcare providers and financial institutions.
Overall, MetroFax’s security features are robust and designed to protect users’ data and information. The company’s compliance with regulatory requirements and use of encryption and access controls make it a reliable and secure option for online faxing.
Benefits and tradeoffs of MetroFax
Like any service, MetroFax has its advantages and disadvantages. Here are some of the pros and cons of using MetroFax:
Benefits
- Easy to use
- Affordable pricing plans
- Mobile app for on-the-go faxing
- 24/7 customer support
- Customizable cover pages
- High-quality image resolution
- No long-term contracts
Some negative points
- Limited integrations with other software
- No digital signature capabilities
- Limited international coverage
- No free plan for low-volume users
Despite the few disadvantages, MetroFax is a reliable and cost-effective online fax service that is suitable for businesses and individuals with moderate to high faxing needs. Its user-friendly interface, affordable pricing plans, and mobile app make it a popular choice for those who need to send and receive faxes on the go. Its security features and compliance with regulatory requirements also make it a good option for businesses that deal with sensitive data.
